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Evidence Guide: CHCCSL502A - Apply specialist interpersonal and counselling interview skills

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCCSL502A - Apply specialist interpersonal and counselling interview skills

What evidence can you provide to prove your understanding of each of the following citeria?

Communicate effectively in counselling practice

  1. Identify the components of the communication process and primary factors that impact on the communication process
  2. Identify communication barriers and apply strategies to overcome these barriers in the client-counsellor relationship
  3. Demonstrate effective application of micro-skills within counselling practice to facilitate the client-counsellor relationship
  4. Ensure work practices reflect the principles of effective communication and the sequence of a counselling interview
  5. Identify the impact of communication techniques upon the client-counsellor relationship and use effective application of communication techniques in counselling practice
Identify the components of the communication process and primary factors that impact on the communication process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify communication barriers and apply strategies to overcome these barriers in the client-counsellor relationship

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Demonstrate effective application of micro-skills within counselling practice to facilitate the client-counsellor relationship

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure work practices reflect the principles of effective communication and the sequence of a counselling interview

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the impact of communication techniques upon the client-counsellor relationship and use effective application of communication techniques in counselling practice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use specialist communication skills in counselling interviews

  1. Demonstrate effective use of confrontation skills in a counselling interview
  2. Use confrontation skills appropriately aiming to achieve identified impacts and enhance client development and growth
  3. Demonstrate effective use of focusing skills in a counselling interview
  4. Use confrontation skills appropriately aiming to achieve pre-determined impacts and enhance client development and growth
  5. Demonstrate effective use of influencing skills in a counselling interview
  6. Use influencing skills appropriately aiming to achieve pre-determined impacts and enhance client development and growth
Demonstrate effective use of confrontation skills in a counselling interview

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use confrontation skills appropriately aiming to achieve identified impacts and enhance client development and growth

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Demonstrate effective use of focusing skills in a counselling interview

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use confrontation skills appropriately aiming to achieve pre-determined impacts and enhance client development and growth

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Demonstrate effective use of influencing skills in a counselling interview

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use influencing skills appropriately aiming to achieve pre-determined impacts and enhance client development and growth

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit will be most appropriately assessed in the workplace or in a simulated work context and under the normal range of workplace conditions

It is recommended that assessment or information for assessment will be conducted or gathered over a period of time and cover the normal range of workplace situations and settings

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice is encouraged with other units of competency relating to counselling practice

Resources required for assessment include access to:

an appropriate workplace and/or simulation of realistic work environment where assessment can take place

Method of assessment:

For valid and reliable assessment of this unit, competency should be demonstrated in a range of situations which must include observation of performance in an actual workplace or in a setting that realistically simulates work conditions:

observation should include key aspects described in elements, performance criteria and relevant aspects of the Range Statement of the unit

where face-to-face observation is not possible, video recordings may be provided

In addition assessment methods may include

written questioning

role play

supervised/guided discussion

candidate's critique of their 'performance' to demonstrate cognitive understanding of theory

Required Skills and Knowledge

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate underpinning knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Stages of an interview

Communication techniques

Communication barriers and resolution strategies

Mechanisms that enhance effective interpersonal communication

Aim of counselling interviewing

Observational techniques including facial expressions, non-verbal behaviour, posture, silence/s

Clients style of absorbing information including visual, auditory, kinaesthetic

Cultural/other differences working against development of client

Self-evaluation including biases, values and working from a client's frame of reference

Potential impacts of using identified communication skills and techniques in a range of counselling contexts

Essential skills:

Ability to:

It is essential that competence be demonstrated in application of specialist interpersonal communication and counselling interview skills. The candidate must be able to:

Demonstrate effective counsellor communication in a counselling practice

Demonstrate the micro-skills and communication techniques within a counselling practice

Apply confrontation skills in a counselling interview

Apply focusing skills in a counselling interview

Apply influencing skills in a counselling interview

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Apply the micro-skills in counselling practice

Apply communication techniques in counselling practice

Focus as an activity in an interview

Apply techniques to elicit meaning

Supply client feedback as appropriate

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Work in the industry includes:

General counselling

Specialist counselling

Components of the communication process must include:

Encoder

Decoder

Primary factors must include:

Context

Participants

Rules

Messages

Channels

Noise

Feedback

Communication barriers may include:

Environmental

Physical

Individual perceptions

Cultural issues

Language

Age issues

Micro-skills must include:

Attending behaviours - active listening, reflection of content feeling, summarising

Questioning skills - open, closed, simple and compound questions

Client observation skills

Noting and reflecting skills

Providing client feedback

Communication techniques may include:

The appropriate technique for the stage of interview

The proficiency level of the counsellor as an empathic communicator

The communication strategies (micro-skills) utilised by the counsellor

The use of non-verbal communication

Client development and growth may include:

Change in client behaviour that aids in the achievement of their goals

Change in client thought patterns that facilitates the achievement of their goals

A broadening of self-awareness as reported by the client

A shift occurs in the client's feelings that facilitates change in the direction of their goals